Shipments and returns

Your pack shipment

Large packages are generally dispatched within 1 day after receipt of payment and are shipped via DHL with tracking and drop-off without signature. Smaller items are sent by first class Royal Mail.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order.  Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected in plain packaging.  Where possible we re-use and recycle boxes and packaging.

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